Shipping & Delivery Policy

Effective Date: 01/04/2026

This Shipping & Delivery Policy outlines how DDG Foods And Beverages Ltd (Brand: GHAANA) handles product delivery and logistics for franchise partners and customers.

1. Order Processing

All orders are processed within 1–3 business days after confirmation.
Orders are subject to product availability and location.
Delays may occur during peak seasons or unforeseen circumstances.

2. Delivery Timeline

Delivery timelines may vary depending on location and order size.
Typical delivery timeframe: 2–7 business days.
Remote or special locations may require additional time.

3. Shipping Charges

Shipping charges may vary based on order quantity, location, and logistics requirements.
Applicable charges will be communicated before order confirmation.

4. Delivery Partners

We may use third-party logistics partners for delivery. While we ensure reliable services, we are not responsible for delays caused by external logistics providers.

5. Product Handling

Products are packed with care to maintain quality, especially for dairy and frozen items.
Customers and franchise partners must ensure proper storage upon delivery.

6. Damaged or Incorrect Orders

Any damaged or incorrect delivery must be reported within 24–48 hours of receipt.
Supporting proof such as photos or videos may be required.
Valid claims will be eligible for replacement or resolution.

7. Delivery Restrictions

We reserve the right to refuse or delay delivery in certain areas due to logistical limitations.
Special handling charges may apply for difficult-to-reach locations.

8. Responsibility After Delivery

Once the product is delivered and accepted, responsibility transfers to the customer or franchise partner.

9. Changes to Policy

DDG Foods And Beverages Ltd reserves the right to update this Shipping Policy at any time without prior notice.

10. Contact Information

DDG Foods And Beverages Ltd
Brand: GHAANA
📧 Email: info@ghaana.in
📞 Phone: +91 81539 00025

Shipping Policy